Privacy notice

This notice explains how M Carter Heating and Plumbing Ltd ("we") uses the personal information you give us through this website.

Who we are

M Carter Heating and Plumbing Ltd, 27 Cherry Street, Warwick, CV34 4LR. You can contact us about anything in this notice at Mattcarterr28@gmail.com or on 07460 571082.

What we collect

When you fill in a form on this site we collect the details you enter: your name, phone number, postcode, email address if you give it, details of the work you need, and any photo you choose to upload. If you contact us by phone, WhatsApp or email, we keep the details you share with us there.

How we use it

We use your information to reply to your enquiry, arrange a survey, give you a quote and carry out and keep records of any work. Our lawful basis is taking steps at your request before entering into a contract, performing that contract, and meeting legal obligations such as keeping gas safety records.

We don't sell your information or use it for marketing.

Where it's stored

Website form submissions are processed by our website host, Netlify, and forwarded to us by email. We keep enquiry details for up to two years, and job records for as long as we need to for legal, guarantee and insurance purposes.

Cookies

This website doesn't set tracking or advertising cookies, and the fonts are hosted on the site itself rather than loaded from a third party.

Your rights

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we don't need to keep it. Contact us using the details above. If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated October 2026.